Returns & Refund Policy

Last Updated: July 2026

Thank you for shopping with PandaBee Candles HN. As our candles are handcrafted with care and made in small batches, we maintain the following Returns & Refund Policy.

Returns

We do not accept returns on any products once they have been delivered.

As our products are handmade and carefully inspected before dispatch, all sales are considered final.

Refunds

We do not offer refunds for:

• Change of mind.
• Incorrect product selection by the customer.
• Incorrect or incomplete shipping address provided by the customer.
• Delay in delivery caused by courier partners or unforeseen circumstances beyond our control.

Damaged or Incorrect Products

If you receive a product that is damaged, defective or incorrect, please contact us within 48 hours of delivery.

To help us review your request, please provide:

• Your Order Number
• Clear photographs of the product and packaging
• An unboxing video showing the condition of the package and product

After verification, we will provide an appropriate resolution, which may include a replacement or refund, at our sole discretion.

Exchanges

We do not offer exchanges for any products.

Order Cancellation

Orders cannot be cancelled or modified once they have been placed.

Contact Us

If you have any questions regarding this policy, please contact us:

PandaBee Candles HN
Surat, Gujarat, India
Email: pandabeecandleshn@gmail.com
Phone: +91 95862 22266